Frequently Asked Questions


To ensure the highest quality of care and safety, we specialize exclusively in grooming small dogs up to 12kg. We do not offer services for larger dog breeds due to a back injury.

Yes, there is plenty of parking outside the salon, in The Plough carpark. On arrival report to our reception to enter your number plate and validate it free of charge for 6 hours.

I accept card, Apple Pay, cash and bank transfer payments. Please make sure you have paid before collecting your dog.

Please ensure you walk your dog before your appointment. This helps release energy and provides your dog with an opportunity to relieve themselves (going to the toilet) before the grooming process begins. A good walk contributes to a more comfortable and enjoyable grooming experience for your dog.

This depends on several factors; each dog’s individual needs and grooming style. We never rush our canine clients and want them to feel as relaxed as possible, a collection time will be given when you leave your dog with us and we will call you ahead of time if this changes.

We understand that dropping your pet off at the groomers can sometimes be daunting, but we can assure you that they are in caring hands. Staying and watching the groom can make your pet excited or anxious, which can be dangerous on the grooming table. We are more than happy to show you around our grooming area and we are always reachable via telephone if you wanted to find out how they are doing. We can also send you some photos and short videos to reassure you that your dog is happy and safe.

You may feed your dog a small amount at least two hours before their appointment, as this can keep them comfortable during the grooming. Please avoid overfeeding and ensure your dog has the opportunity to toilet well before your arrival.

We provide a variety of styles for you to choose from, and the available options for your dog depend on the condition of the coat and temperament.

We advise you to start your puppy’s grooming with a bath and tidy at least ten days after the final vaccinations. Your puppy can come in for an enjoyable session to become familiar with the sights and smells of the salon and build positive associations from an early age. Please bring an item with a familiar scent for your puppy to help maintain scent continuity.

Prices are realistically set based on the breed and the required amount of work. We cannot give you a set price without seeing your dog and the work to be carried out. You may incur additional charges for the removal of stubborn knots, overdue and unkempt coats, aggressive behaviour, or flea baths.

We can only groom so many dogs in a day, so please note that if you fail to attend your appointment, you will loose your deposit. We are a small business and cannot afford to lose money through no-shows. Although your money does not cover the money we have lost, it does go some way towards covering costs. Please remember that deposits are non-refundable but are transferable 48 hours before the appointment time.

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Treat your best friend to the pampering they deserve. Contact us today to schedule your dog's next grooming session at our West Drayton salon.

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